Strong Authority Relationships
Regular dealings with customs, immigration, port health and harbor officials help us resolve routine questions quickly and keep formalities moving, always within the rules.
About Us
To protect the commercial interests of vessel principals in port through accurate documentation, prompt communication and dependable coordination with every authority and service provider involved in the call.
Who We Are
About Our Company
NTEX AB is a ship agency serving vessel owners, operators and charterers calling at ports in Göteborg and the surrounding region. Our agents handle the full range of port call duties, including pre-arrival notifications, berth and pilotage requests, customs and immigration clearance, cargo operation coordination, crew matters, provisions and husbandry. We act as the principal's local representative, protecting their commercial and operational interests while ensuring the vessel meets the legal, safety and environmental requirements of the port. Because every call is different, we plan carefully and communicate often, so masters and operators always know what comes next.
Our team combines years of hands-on port experience with strong relationships among terminals, port authorities, surveyors, stevedores and service providers. NTEX AB agents are available around the clock because vessels do not keep office hours. We maintain accurate records of every port call, including statements of facts, time sheets and supporting documents, so disputes over laytime and demurrage can be resolved with clear evidence. Our goal is straightforward: protect your schedule, document your call accurately and handle local requirements so you can focus on running the fleet.
Core Capabilities
- Waste streams are segregated and documented to the point of final disposal.
- Supervisors sign off on completion; crews do not sign off on themselves.
- Safety observations are recorded whether or not anything went wrong.
- Work is inspected against the written specification, not against habit.
- Public separation and traffic management are planned before equipment arrives.
- Annual management review sets measurable objectives for the following year.
Our Mission
To protect the commercial interests of vessel principals in port through accurate documentation, prompt communication and dependable coordination with every authority and service provider involved in the call.
Track Record
By The Numbers
1,000+Port Calls Handled
24/7Duty Agent Availability
15+Vessel Types Supported
99%Clearance Filed On Schedule
Our Advantages
Why Clients Choose Us
Around-the-Clock Agents
Vessels arrive and sail at all hours, so our duty agents are reachable day and night. Masters and operators speak to someone who can act immediately, not leave a message.
Experience With Many Vessel Types
Container ships, bulk carriers, tankers, general cargo and passenger vessels all have different needs. Our agents know the practical differences and plan accordingly.
Clear Pre-Arrival Planning
We share port requirements, expected timelines and documentation checklists before the vessel arrives, so the master and crew know what to prepare and avoid delays on arrival.
Evidence-Grade Records
Statements of facts, time sheets and notes of protest are kept accurately and promptly. Good records protect principals in laytime, demurrage and damage disputes.
Transparent Port Accounts
Every charge on a disbursement account is supported by documentation. No hidden items, just clear accounting that is easy to audit and settle.
Trained, Credentialed Crews
Technical decisions are made by people who hold the relevant credentials, and training records are available for review at any time.
Direct Communication
Questions get answered by someone who knows your site, in one business day, without being routed through three layers of account management.
Measured, Not Claimed
Performance indicators come from our own service records, and we will show you the underlying data rather than a summary slide.
Compliance
Standards & Credentials
- FONASBA Member Standards
- ISO 9001 Quality Management
- ISPS Code Security Awareness Training
- IMDG Code Dangerous Goods Training
- Port Authority Registered Agent Status
- Professional Indemnity Insurance Coverage
Current certificates of insurance and credential documentation are provided with every proposal.
Sectors
Who We Serve
Service levels and reporting formats are agreed before mobilization, not after.
- Ship Owners
- Ship Managers
- Charterers
- Liner Operators
- Tanker & Bulk Operators
- Cruise & Passenger Lines
- Offshore Operators
- Marine Insurers
Client Feedback
What Clients Say
Our master reached the agent at two in the morning and had an answer within minutes. That kind of responsiveness is rare, and it saved us hours at anchorage that we would otherwise have lost.
P. HendricksonOperations Superintendent, Ship Management Company
Their statements of facts were precise and well supported. When a laytime question came up, we resolved it quickly because the evidence was already organized and complete.
C. BergstromChartering Manager, Dry Bulk Operator
Disbursement accounts are clear and every line has an invoice behind it. Our finance team spends less time querying port costs, which was a real improvement for us.
V. RamanathanFleet Accountant, Tanker Operator
Need An Agent For An Upcoming Port Call?
Send NTEX AB your vessel details, ETA and cargo plan, and we will confirm services, requirements and a contact ready to meet your master on arrival.
